Experience the ultimate outdoor luxury with the Oracle series fireplaces, meticulously designed for your outdoor living spaces. These fireplaces boast a full brick-to-face design, offering a classic masonry fireplace appearance without any visible smoke shelf. Customize the interior to your preference with a choice of Mosaic Masonry kiln-fired firebrick liners or Estate Panel poured refractory liners, available in a variety of designer colors and captivating stacked or herringbone patterns. When authenticity is paramount and only a true masonry look will suffice, the Oracle series delivers unparalleled beauty and charm to your outdoor oasis. Features Available in 36”, 42” and 50” models Massive smoke dome with no visible smoke shelf for reliable operation Fully insulated firebox for increased performance in colder climates Mosaic Masonry™ brick or Estate Refractory Panels available in a variety of patterns and colors with integrated ash lip (1-required) Durable 304-stainless steel on front face, and all surfaces exposed to weather. Heavy-duty stainless steel log grate Includes stainless steel mesh fire screens Easy access damper control Optional glass doors available in black trim finish for improved safety Optional gas log sets deliver the charm of a wood fire with the convenience of gas Uses IHP 12DM or 12HT (required for Canada) chimney system 20-Year Limited Warranty Specifications Model Oracle 36 Oracle 42 Oracle 50 Product Type Wood-Burning Fireplace Wood-Burning Fireplace Wood-Burning Fireplace Framing Width 45-1/4" 51-1/4" 59-1/4" Framing Height 67-1/8" 67-1/8" 67-1/8" Framing Depth 28-1/4" 30-1/8" 30-1/8" Design Style Open-Hearth Open-Hearth Open-Hearth View Style Front-View Front-View Front-View Warranty 20-Year Limited Warranty 20-Year Limited Warranty 20-Year Limited Warranty About Astria Astria Fireplaces® is a renowned company in the fireplace industry, dedicated to creating exceptional and innovative heating solutions. With a commitment to quality craftsmanship and cutting-edge design, Astria Fireplaces® has established itself as a trusted name among homeowners, architects, and builders. Headquartered in the United States, Astria Fireplaces® offers a wide range of indoor and outdoor fireplaces that combine style, performance, and functionality. Their products are known for their exceptional attention to detail, using premium materials and advanced technologies to deliver outstanding heating efficiency and comfort. Astria Fireplaces® understands that every space is unique, and therefore, they offer a diverse collection of fireplace options to suit various design aesthetics and preferences. From contemporary and modern designs to traditional and rustic styles, Astria Fireplaces® provides a fireplace solution to complement any home or outdoor setting. Warranty Astria® Brand Gas Fireplace Limited Lifetime Warranty Innovative Hearth Products ("IHP") Limited Lifetime Warranty warrants your Astria® brand gas fireplace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, firebox, and barrier carry the Limited Lifetime Warranty. Full Warranty Information: CLICK HERE Astria® Brand Wood-Burning Fireplace 20-Year Limited Warranty Innovative Hearth Products ("IHP") 20-Year Limited Warranty warrants your Astria® brand wood-burning fireplace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The Product body, firebox, and ceramic glass carry the 20 Year Limited Warranty. Full Warranty Information: CLICK HERE Electric Fireplace Limited One-Year Warranty Innovative Hearth Products Limited One Year Warranty ("IHP") warrants your electric fireplace, appliance, or insert ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, blower, and circuit board, if applicable, carry the Limited One Year Warranty. Full Warranty Information: CLICK HERE Return Policy To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process. Could you explain the process of obtaining an RMA (Return Merchandise Authorization)? Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition. No dents, rust or any damage. No exceptions. Items that have been installed by customer cannot be returned. We must be able to resell the items. Original approval to send back the returned items does not mean that they will be approved for credit. Everything will be inspected upon receiving the return to determine a credit. Is there a re-stocking fee? Yes. If eligible for a return, a 20% re-stocking fee will apply. What if an RMA is issued by the manufacturer for a warranty? Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you. Is an RMA the same as a credit? No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. Items installed by customer cannot be returned. Items damaged in shipment on the way back to distributor or manufacture cannot be returned. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice. Can I return obsolete or special-order items? No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased. What happens if I get an approved RMA but I don’t ship back the product? RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA. What happens if the product I am returning is damaged or unsellable upon receipt? It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged. Items cannot be returned if they have been installed or adjusted in any way. Item's damaged due to water, fire or any other elements cannot be returned. We must be able to resell the item and the items must come back in original packaging with no damage. Any dents, rust or any adjustments to the venting or fireplace itself cannot be returned under no exceptions. If the returned item is in less than "like new" condition or missing original items, the restocking fee may be reassessed up to 100% to cover damage or missing parts. Can I return a product that has been installed or burned? No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. No exceptions. Due to the nature of our products, items that have been installed, used, or modified in any way are not eligible for return or refund. Installation of a product constitutes acceptance of the item in its delivered condition by the customer. Customer accepts the product fully when installed. We cannot issue a refund under any circumstance once an item has been installed.We must be able to resell the items. Original approval to send back the returned items does not mean that they will be approved for credit. Everything will be inspected upon receiving the return to determine a credit. Please be advised that once a return is processed and received at our warehouse, it cannot be shipped back to the customer due to liability restrictions. If we find that the unit was deemed unsafe to resell or return we will dispose of in accordance with our standard handling procedures. You have 30 days to initiate a return process for a door that doesn't fit or for any other reason. We will not accept returns on doors 30 days after the doors have been delivered. Returns received without a return authorization number will not be refunded.
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