TOPDON Phoenix Pro: the scan tool with a technician on the other end Every diagnostic tablet eventually meets a vehicle it cannot explain. What separates tools at this level is what happens in the hour after that. The Phoenix Pro's Interactive Data Logging opens a session on the actual vehicle, with the actual live data, and puts it in front of TOPDON's support engineers. Not a description of the problem typed into a ticket by a technician who has already stopped looking at the car, but the log itself. TOPDON backs that with support based in the United States and a one-hour callback commitment. If you have ever lost an afternoon waiting on a reply from a tool vendor, you already understand why that is a specification and not a marketing line. It is the feature this page is built around, because it is the one that changes what happens on your worst job of the month rather than your easiest. Why a support channel belongs on the spec sheet Diagnostic coverage is easy to advertise and hard to verify. Support is the opposite: invisible in a comparison table, immediately obvious the first time you need it. A data-logging session means the conversation starts from evidence, so the first exchange is not five questions establishing what you already know. For a one-technician shop with nobody to hand the car to, that is the difference between finishing a job and pushing it outside. Treat the callback commitment as what it is, a service promise made by the manufacturer rather than a property of the hardware. It is worth asking us what the current support hours and terms are before you buy if you are relying on it, because service policies change more often than tools do. OE-level coding and programming, and what it is actually for The Pro is a coding and programming tool, not only a reader. That capability exists for one reason: modern replacement parts arrive blank or configured for a different variant, and a module that is not coded to the car will not work correctly no matter how correctly it was installed. Online programming and ECU programming are what let you finish a control-unit replacement in house rather than sending the vehicle to a franchise dealer for the last twenty minutes of the job. Alongside that sit the routine service functions a shop uses daily: oil resets, steering angle sensor resets, electronic park brake retraction, tire pressure system resets, throttle body matching, gear learn, immobilizer coding and injector coding among them. Active tests let you command a component directly, which is how you establish whether a part is dead or is simply not being asked to do anything. Confirm the coverage list before you order Published figures for this tool's service-function count and its vehicle coverage differ between the places TOPDON states them, so this description lists the functions by name and prints no count. If an exact function count, or coverage for a specific make, model and year, decides your purchase, confirm it with us in writing before ordering. We will get the current coverage list straight from TOPDON so that what you order against is the manufacturer's own current statement rather than a number carried forward from older copy. The 12-inch screen is a workflow decision The Pro carries a 12" capacitive touchscreen in a body measuring 14.80" x 8.6" x 1.96" and weighing 4.62 lbs. That is a deliberate trade and you should make it deliberately. A screen this size shows a live data list and a graph together without scrolling, which matters when you are watching two parameters for a relationship rather than reading one value. It is also a two-hands tool that will not live in a jacket pocket, and 4.62 lbs held at arm's length under a dash gets heavy faster than the number suggests. If most of your diagnostic work happens with the vehicle stationary and the tablet on a stand or a fender cover, the larger display is the right call. If you spend your day walking between vehicles with the tool in one hand, look at a smaller unit in the same family instead and ask us to compare them for your work. Built for the floor, not the desk The housing is rubberized on the outside over a rugged internal frame, which is TOPDON building for the environment the tool actually lives in rather than the one it is photographed in. Shop tablets do not fail gently in a lab, they get knocked off a wing, land on concrete, and get oil on the connector. Automatic power-off preserves the battery between jobs, and the modular design is intended to let capability be added later rather than requiring a new tool. Ports, power and connectivity Connectivity covers wireless networking, Bluetooth, wired Ethernet, USB, HDMI output and an SD card slot, which is a broader set than most tablets at this level offer. HDMI is the useful oddity: it lets you put the diagnostic screen on a monitor, which is worth having for training a junior technician or for showing a customer what the car is doing rather than telling them. There is a 3.5 mm headset jack, the battery is a 3.7V lithium-polymer pack, and the unit charges from a 5V DC supply. One thing to know before you buy rather than after: the operating system on this model is an older Android release than the newest tablets in the Phoenix line run. It does not affect diagnostic capability, but it is a fair question to ask about long-term app and update support, so ask us and we will put the question to TOPDON rather than speculate here. Perfect For One-technician and two-bay shops where a stubborn car cannot simply be handed to a colleague, and support access does real work. General repair shops taking on module replacement and coding instead of subletting it to a dealer. Training environments, where the large screen and the HDMI output let a whole group watch one live data stream. Shops with a stationary diagnostic bay rather than technicians carrying a tool all day. What's in the Box The manufacturer's description for this listing does not publish a packing list, and we will not invent one. What is documented is the tablet itself and its diagnostic capability. If your purchase depends on a particular connector, adapter set or case being included, ask us first and we will confirm the contents against the carton before it ships. Key specifications Display 12" capacitive touchscreen Dimensions 14.80" x 8.6" x 1.96" Weight 4.62 lbs Battery 3.7V lithium-polymer Charging input 5V DC Audio microphone, dual speakers, 3.5 mm headset jack Ports USB, HDMI, wired Ethernet, SD card slot Certification, described rather than badged Nothing in the data supplied with this scanner claims a third-party conformity or safety listing, so this page does not print an acronym for one. We would rather tell you that than let a badge you never verified sit in the description. What a workshop tablet normally carries are electrical-safety and radio-interference approvals, which are a different class of document from any approval a shop program might demand by name. If a fleet contract, an insurance requirement or a manufacturer repair program specifies an approval for the tools used on the work, get that requirement in writing and send it to us before you order. Shipping and delivery This item ships free within the lower 48 states, so there is nothing to add at checkout. Inspect the outer carton at the point of delivery. Any crushing, tearing or evidence of a drop should be written on the delivery paperwork before you sign, and photographed. Keep the box and the internal packing until the tool is powered up and confirmed working, because a claim without original packaging is a difficult claim. Warranty Warranty claims are handled through the process described on our warranty claims page. The single most common way a valid claim gets refused is worth repeating: leave the housing closed. Do not open the tablet, do not attempt a repair, and do not have a third party look inside it before a claim is registered, because a unit that has been opened generally falls outside the coverage regardless of what originally failed. Note the serial number on arrival and start any claim with us. Product Features Exceptional OE-Level functionality from comprehensive OBD2 diagnostics & services to advanced ECU coding and programming Interactive Data Logging sessions enable direct contact with professional tech support for first-hand troubleshooting of diagnostic bugs and errors 12 inch HD capacitive touch screen Built for daily use in a shop environment with rubberized outer protection and rugged internal housing. USA-based tech support with industry-leading 1-hour callback promise. Special functions including • OIL RESET • SAS RESET • EPB RESET • IMMOBILIZER • INJECTOR CODING • SUNROOF RESET • GEARBOX • EGR ADAPTION • DPF RESET • ABS BLEEDING • TPMS RESET • BMS RESET • AFS RESET • SUSPENSION RESET • GEAR LEARN • THROTTLE MATCHING Module replacement Module Programming Personalization functions Automatic power-off to preserve battery life Modular design allows for future capability expansions Excellent up-close visual inspections in confined areas, such as engine cylinders and minor part inspections EXTENSIVE COVERAGE: This exceptional OE-Level functionality diagnostic scanner is available for over 80 1996 US-based, 2000 European-based, and newer OBDII protocol vehicles with full OBDII functions, 11 unique services, and complete systems diagnostics TECHNICAL SUPPORT: This diagnostic tool supports first-hand troubleshooting of diagnostic bugs and errors. One-stop multitasking design for ideal management of workshop operations to keep all data files, customer information, and vehicle records well organized Product Specifications Model Phoenix Pro Operating System Android 5.1.1 Processor 8-Core 2.0GHz processor Memory 2GB RAM & 64GB Embedded Memory Display 12” Display with 1920x1200 resolution and capacitive touch screen Connectivity 802.11a/b/g/n/ac WIFI, 2.0 3Mbs Bluetooth, RJ45 Ethernet Connection, 2.0 USB, HDMI 1.4a, SD Card (supports up to 128GB) Camera 8.0 Megapixels, Autofocus with Flashlight, Front: 2.0 Megapixels Sensors Gravity Accelerometer Audio Input/Output Microphone, Dual Speakers, 3.5mm stereo/standard headset jack Power and Battery 3.7V/15000mAH Lithium-polymer battery Input Voltage DC/5V/3A Power Consumption Max 20W Operating Temperature 14℉ - 131℉ ( 10°C - 55°C) Dimensions 14.80” x 8.6” x 1.96” Weight 4.62 LBS.
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